Made in Quebec
Créations Gueule de Bois is a proud local business, well established in the Abitibi-Témiscamingue region.
Shipping
For all orders placed on our website, delivery takes 1 to 4 business days depending on the destination. Packages ship within one business day with GLS. We ship everywhere in Canada. Shipping is free on all orders of $75 or more before taxes. For orders under that amount, shipping costs are calculated at checkout.
As soon as your package is picked up by our carrier, a tracking number will be sent to you by email.
Please note that delivery times may be longer during busy periods, especially the holiday season. Please plan your purchases accordingly if you want to give one of our products as a gift.
All our packages are insured for up to $100 in case of damage or loss during delivery. If you receive a damaged package, please contact us within 48 hours of receipt with photos of the package and the product at info@creationsgueuledebois.ca.
Returns
You have 30 days from the date of receipt to return an item. For orders placed between November 15 and December 24, returns are accepted until January 24. To be eligible for a return, the item must be intact, unopened, unused and in its original packaging, with proof of purchase.
For hygiene reasons, products with a broken seal or that have been used (oils, balms, shampoos, soaps) are not eligible for return or refund.
Fragrance exchanges are accepted only if the product has not been opened. Please contact us before making any return or exchange.
No return will be accepted without prior authorization. To make a request, email info@creationsgueuledebois.ca with your order number and the reason for the return. The return address will be provided once your request is approved.
Return shipping costs are the customer's responsibility and are not refundable.
Sale items or items purchased as part of a promotion are final sale and cannot be refunded or exchanged.
Refunds
Once we receive your return, a confirmation will be sent to you by email. Your request will be processed and you will be notified of the decision within 5 business days. If approved, the refund will go back to the original payment method. The credit may take a few extra days to appear on your statement, depending on your card issuer's policy.
No returns or refunds will be accepted after 30 days from the date of receipt, unless the product is defective. In that case, please send an explanatory email with photos to info@creationsgueuledebois.ca.
We do not ship outside Canada.
Frequently asked questions
How long does the candle burn?
Between 40 and 45 hours for the 8 oz jar.
Why does the wick crackle?
It's a wooden wick. As it burns, it makes a soft crackle, like a fireplace.
Which scent should I pick for a man?
It depends on his style: Panoramix for very woody, Merlin for fresh and woody, Gandalf for fresh with a floral touch, Leduc for pine forest, Loki for sweet and gourmand, and Ragnar for warm and spicy.
Is it a good gift for a man?
Yes. A wood wick, crystals and a scent that matches our beard care products: you can pair it with the oil or balm from the same legend.
What is the wax made of?
100% soy wax, biodegradable and vegan, hand-poured in Quebec.
Are all the crystals the same?
No. They are real semi-precious crystals and the variety changes from candle to candle, so every piece is unique.
Quality products
Every product is handmade with great care to give you the best experience.
Natural ingredients
Staying close to nature is at the heart of how we make our products.
Free shipping
Shipping is free on orders over $75. A good excuse to grab a few of our products.
Treat yourself to a heady experience with products made to give you a beard that's sharp and one of a kind.